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  • Credit Card Safety

    Credit Card Safety

    Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, and is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

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  • Customer Service Landing Page

    Customer Service

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  • Customer Mailing List

    Customer Mailing List

    We sometimes make our customer list available to carefully screened companies whose products or services we think you might enjoy. However, your e-mail address will NEVER be sold or given to any other companies. If you prefer not to receive other mailings, copy your mailing label exactly and mail to us at:

    Mail Preference Service, P.O. Box 75 Maumee, OH 43537

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  • Our Story

    It all started with a series of observations:

    • eCommerce merchandising and marketing innovation is what generates the revenue, yet most operations are spending 80% of their budgets simply maintaining current infrastructure.
    • The pace of ecommerce accelerates daily, yet most operations are scrambling to stand still.
    • Merchandisers and marketers are supremely frustrated, spending more time chasing outsourced providers and internal IT organizations, than actually merchandising and marketing their own businesses.
    There had to be a better way.

    So in 2004, we set out to find it. The vision—then and now—was clear: bring to market an enterprise-class ecommerce solution that would put more power and innovation in the hands of merchandisers and at the same time would remove the technical costs, risks and complexities of running an ecommerce operation. We took what we knew of great ecommerce merchandising (our founders have been in ecommerce since 1994) and applied to it the then-emerging advancements in Software-as-a-Service architectures and dynamic grid computing. Then we worked hard. We stayed up late. We drank lots of coffee. And ultimately, in late 2005, we delivered the market’s first on-demand enterprise ecommerce platform.

    Our customers could not be happier with the results.

    With Demandware ecommerce, they're spending more time leading with merchandising and marketing. They're in complete control over their site, making changes and launching new storefronts whenever they like. They're spending more time developing their own proprietary innovations (versus building commodity functionality). They receive new software upgrades from Demandware continuously. And they never-ever-worry about site uptime, availability and security.

    In short, they're free. Free to merchandise. Free to grow. Free to innovate. Free to change. Isn't that how ecommerce is supposed to be?

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  • Holiday Shipping Deadlines

    Order Cut Off Dates

    Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:

      Standard 2 Day Overnight
    Father's Day
    Sunday, June 18th
    Mon June 12th
    @ 3:00 PM EST
    Wed June 14th
    @ 3:00 PM EST
    Thurs June 15th
    @ 3:00 PM EST
    July 4th
    Tuesday, July 4th
    Mon June 26th
    @ 3:00 PM EST
    Wed June 28th
    @ 3:00 PM EST
    Thurs June 29th
    @ 3:00 PM EST
    Labor Day
    Monday, Sept 4th
    Mon Aug 28th
    @ 3:00 PM EST
    Wed Aug 30th
    @ 3:00 PM EST
    Thurs Aug 31st
    @ 3:00 PM EST

     

    Free Shipping Promotions

    *Free Shipping Promotions only apply to Standard Delivery within the contiguous U.S. All Shipping Promotion eligibilities are determined based upon the product value being shipped to EACH address. Shipping Promotions cannot be combined with any other offer or discount or any previous orders. Gifts containing wine are NOT eligible for shipping promotions. Other exclusions may apply. anchor

    Shipping Restrictions

    Standard 3-7 Day Delivery
    Your package will ship to arrive within 3-7 business days. We are unable to guarantee delivery on Saturday.Shipping cost is based on the total purchase amount shipped to each ship-to address within the continental US. See Shipping Restrictions for more information on delivery to PO Boxes, Canada, and non-Continental US. We do not require a signature at delivery.

    Holiday Guaranteed Delivery:
    Get your holiday gifts there on time. Select Holiday Delivery and your gift will be shipped to arrive in time for the holiday you specify for the price of Standard Shipping rates. We guarantee it. View our Holiday Delivery Schedule for specific cut-off dates.

    2 Day Delivery:
    Your package will ship to arrive within 2 business days if placed before 1PM EST. If placed after 1PM EST, order will ship the next business day. We are unable to offer delivery on Saturdays and Sundays using this delivery option. View our postage chart for 2 Day Delivery charges. We do not require a signature at delivery.

    Overnight Delivery:
    Your package will ship to arrive within 1 business day if placed before 1PM EST. If placed after 1PM EST, order will ship the next business day. We are unable to offer delivery on Saturdays and Sundays using this delivery option. View our postage chart for Overnight Delivery charges. We do not require a signature at delivery.

    DELIVERY TO PO BOXES, APO/FPO AND CANADIAN ADDRESSES:
    Due to the perishability of frozen items, we cannot ship to these addresses.

    DELIVERY ON WEEKENDS:
    We are unable to guarantee delivery on Saturday. We do not deliver on Sunday.

    DELIVERY OF FROZEN ITEMS:
    Frozen items ship on Monday, Tuesday and Wednesday. We are unable to offer delivery of frozen items on the weekend or for Monday delivery. Frozen items cannot ship to correctional facilities. Please note: we do not require signature at delivery.

    DELIVERY OF FRESH FRUIT ITEMS:
    We're sorry, but we cannot ship citrus to Arizona, or any fruit to Guam, Puerto Rico, US Virgin Islands, Canada and APO/FPO addresses.

    DELIVERY TO HAWAII & ALASKA:
    Not all items may ship to these locations. For delivery to Hawaii & Alaska add $6.00 to the above standard shipping charges for each recipient. Frozen items must ship using 2 Day Delivery. Additional charges apply. View our postage chart for 2 Day Delivery charges.

    INTERNATIONAL ORDERS:
    We apologize that we cannot ship to any international countries except Puerto Rico. Fruit, frozen food and other perishable items may not ship to international destinations.

    If you wish to inquire regarding a specifc item, email us the item number and/or description, ship to location and we'll let you know if it can ship.

    How will my recipient know the package came from me?
    Your gift message will be prominently displayed on the outside of the box so your recipient will know it's from you even before opening the box.
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  • Links to Other Sites

    Links to Other Sites

    Pfaelzer Brothers may occasionally contain links to other sites. Please be aware that Pfaelzer Brothers is not responsible for the privacy practices of such sites. We encourage you to be aware when you leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to the Hickory Farms Website.

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  • Managing An Account

    Managing Your Account

    It is easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

    • Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
    • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.
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  • Notice of Changes

    Notice of Changes

    Hickory Farms' Privacy Policy is subject to change without notice. At any time, you may visit our website to view the current policy.

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  • Opening An Account

    Opening an Account

    Opening an Account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

    Account Benefits

    Set up My Account and customize your preferences. Improve your shopping experience by taking advantage of great benefits.

    • News and Exclusive Offers

      Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

    • Order History

      Receive important information regarding your order and the capability to track your order up to the moment it arrives.

    • Faster Checkout

      Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.

    • Save My Cart

      Save My Cart for checkout at a later date.

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  • Order History

    Order History

    View your previous orders. Click here to log in to My Account.

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  • Order Processing

    Order Processing

    Please allow 24 hours for order processing. All orders are processed during normal business hours. No orders will be processed over the weekend.

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