• 100% Satisfaction

    100% Satisfaction

    If you're not completely satisfied, simply return the item and tell us what you would like: a replacement, an exchange, a refund or a credit. We will handle your request promptly and courteously.

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  • Additional Questions

    Additional Questions

    If you have any questions regarding our privacy practices, please click here to e-mail your question or call Customer Service at 800.776.4111.

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  • Bank or Credit Card Liability

    Bank or Credit Card Liability

    Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

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  • Credit Card Safety

    Credit Card Safety

    Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, and is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

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  • Customer Service Landing Page

    Customer Service

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  • Customer Mailing List

    Customer Mailing List

    We sometimes make our customer list available to carefully screened companies whose products or services we think you might enjoy. However, your e-mail address will NEVER be sold or given to any other companies. If you prefer not to receive other mailings, copy your mailing label exactly and mail to us at:

    Mail Preference Service, P.O. Box 75 Maumee, OH 43537

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  • Holiday Shipping Deadlines

    Order Cut Off Dates

    Guaranteed holiday delivery when you order by these dates/times per ship method. Note: times are EST:

      Standard 2 Day Overnight
    Father's Day
    Sunday, June 18th
    Mon June 12th
    @ 3:00 PM EST
    Wed June 14th
    @ 3:00 PM EST
    Thurs June 15th
    @ 3:00 PM EST
    July 4th
    Tuesday, July 4th
    Mon June 26th
    @ 3:00 PM EST
    Wed June 28th
    @ 3:00 PM EST
    Thurs June 29th
    @ 3:00 PM EST
    Labor Day
    Monday, Sept 4th
    Mon Aug 28th
    @ 3:00 PM EST
    Wed Aug 30th
    @ 3:00 PM EST
    Thurs Aug 31st
    @ 3:00 PM EST

     

    Free Shipping Promotions

    *Free Shipping Promotions only apply to Standard Delivery within the contiguous U.S. All Shipping Promotion eligibilities are determined based upon the product value being shipped to EACH address. Shipping Promotions cannot be combined with any other offer or discount or any previous orders. Gifts containing wine are NOT eligible for shipping promotions. Other exclusions may apply. anchor

    Shipping Restrictions

    Standard 3-7 Day Delivery
    Your package will ship to arrive within 3-7 business days. We are unable to guarantee delivery on Saturday.Shipping cost is based on the total purchase amount shipped to each ship-to address within the continental US. See Shipping Restrictions for more information on delivery to PO Boxes, Canada, and non-Continental US. We do not require a signature at delivery.

    Holiday Guaranteed Delivery:
    Get your holiday gifts there on time. Select Holiday Delivery and your gift will be shipped to arrive in time for the holiday you specify for the price of Standard Shipping rates. We guarantee it. View our Holiday Delivery Schedule for specific cut-off dates.

    2 Day Delivery:
    Your package will ship to arrive within 2 business days if placed before 1PM EST. If placed after 1PM EST, order will ship the next business day. We are unable to offer delivery on Saturdays and Sundays using this delivery option. View our postage chart for 2 Day Delivery charges. We do not require a signature at delivery.

    Overnight Delivery:
    Your package will ship to arrive within 1 business day if placed before 1PM EST. If placed after 1PM EST, order will ship the next business day. We are unable to offer delivery on Saturdays and Sundays using this delivery option. View our postage chart for Overnight Delivery charges. We do not require a signature at delivery.

    DELIVERY TO PO BOXES, APO/FPO AND CANADIAN ADDRESSES:
    Due to the perishability of frozen items, we cannot ship to these addresses.

    DELIVERY ON WEEKENDS:
    We are unable to guarantee delivery on Saturday. We do not deliver on Sunday.

    DELIVERY OF FROZEN ITEMS:
    Frozen items ship on Monday, Tuesday and Wednesday. We are unable to offer delivery of frozen items on the weekend or for Monday delivery. Frozen items cannot ship to correctional facilities. Please note: we do not require signature at delivery.

    DELIVERY OF FRESH FRUIT ITEMS:
    We're sorry, but we cannot ship citrus to Arizona, or any fruit to Guam, Puerto Rico, US Virgin Islands, Canada and APO/FPO addresses.

    DELIVERY TO HAWAII & ALASKA:
    Not all items may ship to these locations. For delivery to Hawaii & Alaska add $6.00 to the above standard shipping charges for each recipient. Frozen items must ship using 2 Day Delivery. Additional charges apply. View our postage chart for 2 Day Delivery charges.

    INTERNATIONAL ORDERS:
    We apologize that we cannot ship to any international countries except Puerto Rico. Fruit, frozen food and other perishable items may not ship to international destinations.

    If you wish to inquire regarding a specifc item, email us the item number and/or description, ship to location and we'll let you know if it can ship.

    How will my recipient know the package came from me?
    Your gift message will be prominently displayed on the outside of the box so your recipient will know it's from you even before opening the box.
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  • Links to Other Sites

    Links to Other Sites

    Pfaelzer Brothers may occasionally contain links to other sites. Please be aware that Pfaelzer Brothers is not responsible for the privacy practices of such sites. We encourage you to be aware when you leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to the Hickory Farms Website.

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  • Managing An Account

    Managing Your Account

    It is easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

    • Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
    • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.
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  • Notice of Changes

    Notice of Changes

    Hickory Farms' Privacy Policy is subject to change without notice. At any time, you may visit our website to view the current policy.

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  • Opening An Account

    Opening an Account

    Opening an Account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

    Account Benefits

    Set up My Account and customize your preferences. Improve your shopping experience by taking advantage of great benefits.

    • News and Exclusive Offers

      Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

    • Order History

      Receive important information regarding your order and the capability to track your order up to the moment it arrives.

    • Faster Checkout

      Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.

    • Save My Cart

      Save My Cart for checkout at a later date.

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  • Order History

    Order History

    View your previous orders. Click here to log in to My Account.

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  • Order Processing

    Order Processing

    Please allow 24 hours for order processing. All orders are processed during normal business hours. No orders will be processed over the weekend.

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  • Order Status

    Order Status

    It is great to see you again! We've made it easy to verify if your order has been shipped and to track it. To accomplish this, you need to have created an account during checkout.

    Login to My Account.

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  • Order Tracking

    Order Tracking

    You must have an account at the time of your order to obtain tracking information.  Accounts can be created during checkout and also by visiting the Register page.  Log in to track your order.

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  • Changing/Canceling Orders

    Changing or Canceling Your Order

    For details on your 28 day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 28 day period under the Returns Policy.

    1. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

    2. To exercise this right of cancellation:

      1. Contact us by email at customerservice@demandware.com

      2. Follow the returns instructions as laid out in the Returns section of this site

    3. Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

    4. If your goods are faulty or do not meet the description given on the site,.we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site

    5. We recommend that returned goods be sent via insured, traceable delivery for your protection.

    6. Please note that you do not have a cancellation right with regards to customised products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

      • Item(s) not available

      • Difficulty in processing your payment information

      • Cannot ship to address provided

      • Duplicate order was placed

    If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service Team by email or by calling 800 555 1212 for a recommendation.

    * Please note that calls to 800 555 1212  that are not made from a US landline may be subject to a charge.

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